"Food is good, home feel. There?s a new teen waiting at the restaurant, definitely needs training. He?s wearing earphones and misplaced our dish to someone else table. Rather than apologizing and getting a new plate, he kept the same food from their table to ours and asked which dish the other person touched because he didn?t notice. He takes my food plate inside and brings back the plate in 2 min. Originally, this took 10 min. Again no apologies for the event or his mistake. When I pointed that the pooris were cold, he goes inside pretend took a pic and showing his phone to us to look that only pooris were old and everything was replaced. It was more suspicious because why would someone take a picture of food being replaced. Even if that happens, within few seconds the picture from kitchen staff was sent to this waiting staff and was shown to us for few seconds. When customers don?t create a scene please don?t think you won, instead you lost, you lost their trust. There were no signs of Replacing the plate, even if he was true, lack of empathy and courtesy made the experience very poor. We come here once a week and used to enjoy the food here but now, I?d think twice, as the neighborhood has so many options."
