"We arrived at pm having booked a table for people. We were heading to the theater afterwards so had to leave by The place was buzzing so we were not surprised when we had to wait minutes for a table to be available. The hostess led us upstairs to a table in the balcony area. There was absolutely nobody there and no sign that there was likely to be anyone else there. We were really disappointed as weâd selected the BBC specifically for its atmosphere. We sat and waited for someone to come take our drinks order, or bring us water, or just acknowledge that we existed. After minutes I went downstairs and complained to the hostess. When a waitress arrived to take our drinks order we told her we could see an empty booth available downstairs and why couldnât we be seated there? She said she would have to check because that could be for people who had reservations. We pointed out that we had a reservation! Eventually another member of staff arrived who looked like she knew what she was doing and she moved us downstairs to the empty booth From that point on everything improved dramatically. Our orders were taken by a very friendly waitress, the food arrived quickly and was delicious. The fish and chips in particular were amazing. We did manage to finish up by and luckily were not late for our show So after a rocky start where we were made to feel like outcasts, everything was very, very good. Maybe the hostess needs to be a little more thoughtful when she seats her customers?"
