"I work at UM therefore the girls always order from titanic and I have asked them to order for me on many occasions. The food is good, however, the service is the reason for my one-star. Last week I told the team they can put the order on my CC. Upon receiving my order we realized that the Cesar salad wrap without chicken) was missing the fries. We were charged full price for the wrap regardless of the fact that it was specially ordered to exclude the protein and really only included a Cesar salad and wrap. We called titanic and Kevin the owner) said we can go pick it up. We only have 30 minutes for lunch and there 's no way to walk over from the campus and pick up the fries up and make it back on time to eat. Upon reviewing the receipt I realized that they added a $4 credit card fee and $15 tip. I called to dispute the tip charge and there was no apology, just a come by and we will give you the refund . When I got there the server lied and said that the girl who picked it up said to add the tip. We know that isn 't true because she drew a line over the tip area. Kevin was more invested in being right than service recovery for the missing fries and the tip. The server added the tip and didn 't think I 'd notice. Which he would 've gotten away with, had I not reviewed the receipt for the fries.Also, who carries cash anymore?! a CC fee for $90 order. Again the food is good but definitely check the receipt and don 't expect too much as far as service goes. My colleagues and I will not be going back to titanic as it 's obvious how little they value customer service."
