"I really enjoy this restaurant, but there's one waitress, Joline, who I believe shouldn't be in that role. Yesterday, when my husband and I arrived, we encountered some relatives who told us, "Good luck! We just sat here and haven't been attended to!" So we ended up just drinking our coffee and leaving. This isn't the first time we've had such an experience. A few months ago, my husband and I waited for someone to take our order, and when Joline came out to take another couple's order, they informed her that we had been there first. She simply waved her hand and proceeded to take their order, never acknowledging us. Naturally, we left in frustration. When we returned weeks later, Amy was kind enough to apologize for our previous experience because she recognized that we are regulars. However, to this day, we have yet to receive any apology from Joline. It seems to me that Joline doesn't care about customers and acts on her own whims, which makes her unsuitable for a waitress position at my favorite restaurant. Her attitude could drive away business. Just yesterday, we saw Joline clearing tables while customers were waiting to place their orders. Meanwhile, when Amy returned from her break, she promptly took orders from three waiting tables while Joline was nowhere to be found."
