Sean Minor Chardonnay
The Ainsworth Kansas City

The Ainsworth Kansas City

11563 Ash St, Leawood, United States

Fish • Meat • Wine • Chicken


"I made a reservation for outside seating for a celebration of my daughter’s upcoming wedding. When we checked in with the hostess she rudely informed us they do not accept reservations for outside seating and on top of that we probably wouldn’t get served because they had people call in sick. We asked to speak to the manager. While we waited the hostess took 3 phone orders. Curious if they don’t have the ability to accommodate the people actually in their restaurant why would they be accepting phone orders? The manager was equally rude and told us there was nothing he could do “corporate controls the online options for reservations.” He told us we could sit inside but probably wouldn’t get served anytime soon. If they don’t take reservations for outside seating why wouldn’t they call and let people know that when the reservation is made? I made it a week before the date. They require you to give a phone number so why not be proactive and let people know about the error. I completely understand that employees call in and that is out of their control. Again, why not be proactive and let people with reservations know of the issue so they can choose to make other arrangements instead of waiting for them to show up and then rudely informing them they won’t be served. So disappointed that in these times of businesses closing almost daily that this is how they treat their patrons. We will choose to support the restaurants who deliver quality customer service. We will not return to the Ainsworth."