"So I visit this location about 6 to 10 times a year. Normally, it would be 5 stars all around, but tonight was the exception. We waited 8 minutes before anyone even acknowledged we were standing there,(a lot of the waitstaff looked at us, but never came over or said a word) then about 5 more minutes before we were seated. If they had been really busy, this would 've been expected, but they only had about 6 tables of 3 or 4 patrons to 4 waitstaff. A group of about 3 waiters/waitresses were very loudly complaining about a superior staff member who had just left, and while they weren 't cursing, the language was not dinner conversation. This seemed to happen over and over as they passed one another or remembered something else that bugged them. We were never offered or brought water at any time. Our meals looked very thrown together, and my cinastack pancakes looked like they forgot what they were, so they just poured the filling on top like syrup and left the crossing drizzle off completely. My coffee was never refilled or offered to be. All in all, this was one of my worst experiences at this location, and if this group of staff is the new normal, I won 't be coming back."
