"My wife and I looked over the menu, and soon one of the five young staff members brought us water and cutlery, assuring us that our server would be with us shortly. We patiently waited for almost 20 minutes, watching other customers arrive, sit, order, and receive their meals while we remained unattended. It became clear that we had been seated in an area that was overlooked by the serving staff, as another server was busy attending to tables in a different section.
Eventually, after we were ignored for nearly half an hour, a server finally came over, apparently out of breath, to take our order. Our food arrived about ten minutes later, and to be fair, it was quite good. However, as we ate, we noticed several tables asking for napkins, ketchup, and extra water while the young staff members chatted and joked together in the doorway.
When we got up to pay our bill, we saw an older male cashier asking other tables how they enjoyed their meals. When I paid, he noticed the entertainment coupon I had on my receipt and simply gave me my change without inquiring about our experience.
What do we think of Susie's? The place was busy, and the food was decent, but it seems like the staff could use more training. Our server appeared to be overwhelmed, and if the younger help had assisted with bringing napkins and condiments, it would have alleviated some of the pressure. It might also have been the case that we were seated in an area that wasn't assigned to any server. Perhaps one of the scheduled servers had called in sick that day, leaving only two to manage the workload.
As of now, we can't recommend Susie’s, especially not on a Sunday. We left feeling irritated rather than satisfied, and we would have preferred to go to Denny's instead. The reason I’m sharing this detailed account is in hopes that it provides constructive feedback for both Susie’s and the entertainment book, as well as to vent a little. And yes, we did leave a tip, as our server did try their best to take care of us — they might have excelled with more effective support."
