Sherman Klump
Moe's Southwest Grill

Moe's Southwest Grill

16 W Main St, 07834, Denville, United States

Grill • Mexican • Western • Fast Food


"Even though this Moes is closer to home I will also be going to the Florham Park Moes. On Feb 11, 2023 my family and I decided to go to Moes for my birthday dinner. I had a $5 reward to use for purchasing Christmas gift cards and also received a free burrito birthday reward. After our 4 meals were rung up I attempted to use both these rewards. I was told that the computer would not process both rewards so I asked if they could ring up the orders separately. They attempted to use my birthday coupon on the burrito after my family's meals were paid but couldn't because the computer would not allow me to use 2 rewards in a day. The rude worker told to come back some other time to use my birthday meal. My favorite is Quesada but thought I would try a burrito since it was offered free. Since they were making me pay for my birthday meal I asked if I could have a chicken Quesada. The food preparer told me NO, I already made you a meal. I couldn't believe that they preferred to through the burrito in the garbage then give it to me as a birthday meal since their faulty computer system didn't allow me to use a $5 reward on my families meals and a birthday meal for myself. We also ran into an issue with this place in the past when for a catering order which the web site allowed us to place for a Sunday when this place is not opened on Sunday. The person who we spoke to about this issue was not very pleasant or apologetic. I had to call them a couple times about my refund which took over a month. We realized that this place was closed on Sundays the day before our party. The Florham Park Moes was very accommodating. Their food and chips seemed to taste better and fresher."

Moe's Southwest Grill

Moe's Southwest Grill

6443 Old Monroe Rd, Indian Trail, NC, 28079, United States

Grill • Casual • Mexican • Western


"This store is by far, the worst run store in the area. I have lived by or worked near, and dined at at least 7 locations in this area. None of them offer worse customer service and make mistakes on their food more than Indian Trail.On literally EVERY occasion, this location forgets items or makes the food incorrectly on mobile orders. It is impossible to have any confidence in our meal unless we stand at the line and watch them make it in person. I can’t always go in person, and I shouldn’t have to go in in order to get my order correct when I’m paying a $5 delivery fee, almost $2 in additional fees and a tip to a driver.If I pick up at the stand, I ALWAYS have to ask them for my drinks because they never have them (or even the empty cups) with my bag. I always have to get my own salsa because they never include it (even though my order states to include chips and red salsa with EVERY item). I always have to open the bag to check for my queso because if I just ask, the staff lies to me, and then I get home to find no queso in the bag. I have ordered an actual burrito only to get it home and find a bowl instead but with the sticker on it that says “BURRITO.”I am irate at these constant failures. I called to ask for a full refund tonight because I’m tired of having to always go back for my food or ask for the stuff I’ve paid for, or I just flat out accept the error. I’m done doing that. Veronica. (The MOD) hung up on me twice tonight while I was voicing my complaint. I asked her to call me back when my refund was issued and she refused. She expected me to continue to call her daily until I received it (she actually told me to call her back, this wasn’t implied, it was actually said). Oddly enough, she’s also the employee noted as the one who made my order tonight (and the one from December where I received a bowl instead of a burrito).I will NEVER go to this location again. I live in the neighborhood across the street, but will drive out of my way to patronize Chipotle or Q’Doba from this point forward and I will be sure to review this location on all reviewable platforms."