"This store is by far, the worst run store in the area. I have lived by or worked near, and dined at at least 7 locations in this area. None of them offer worse customer service and make mistakes on their food more than Indian Trail.On literally EVERY occasion, this location forgets items or makes the food incorrectly on mobile orders. It is impossible to have any confidence in our meal unless we stand at the line and watch them make it in person. I can’t always go in person, and I shouldn’t have to go in in order to get my order correct when I’m paying a $5 delivery fee, almost $2 in additional fees and a tip to a driver.If I pick up at the stand, I ALWAYS have to ask them for my drinks because they never have them (or even the empty cups) with my bag. I always have to get my own salsa because they never include it (even though my order states to include chips and red salsa with EVERY item). I always have to open the bag to check for my queso because if I just ask, the staff lies to me, and then I get home to find no queso in the bag. I have ordered an actual burrito only to get it home and find a bowl instead but with the sticker on it that says “BURRITO.”I am irate at these constant failures. I called to ask for a full refund tonight because I’m tired of having to always go back for my food or ask for the stuff I’ve paid for, or I just flat out accept the error. I’m done doing that. Veronica. (The MOD) hung up on me twice tonight while I was voicing my complaint. I asked her to call me back when my refund was issued and she refused. She expected me to continue to call her daily until I received it (she actually told me to call her back, this wasn’t implied, it was actually said). Oddly enough, she’s also the employee noted as the one who made my order tonight (and the one from December where I received a bowl instead of a burrito).I will NEVER go to this location again. I live in the neighborhood across the street, but will drive out of my way to patronize Chipotle or Q’Doba from this point forward and I will be sure to review this location on all reviewable platforms."