"After frequently visiting this restaurant for three years, our patronage has come to an end due to a lack of professionalism and accountability from the management. I brought my family along after attending a concert the previous night. During the visit, one of our guests ordered a Greek salad and specifically requested no feta. Despite the extended wait caused by the limited staff struggling to meet the guests' demands, we informed our server about the salad issue. The server, who was handling a large party and three other tables on the patio, summoned the manager to our table. The manager's immediate response, blaming our guest for not being aware that the dressing contained feta, was unprofessional. Instead of addressing the minor issue with the salad, we decided to request our check as the manager escalated the situation into a shouting match.We had to ask for water and boxes a second time, having waited over 18 minutes upon arrival without receiving any water. The manager went so far as to remove my salad, which I had hardly touched, and discarded it. When we mentioned this to the manager, he deflected responsibility, making the issue about who moved the plate from the table. The discrepancy was evident since we were short one bowl after ordering four entree salads.As someone who has successfully managed food service establishments for seven years, it's incredibly disappointing to encounter key holders who lack the qualities of true leaders. Instead of listening and understanding, they respond defensively. I anticipate taking this matter to the proper channels, including the Better Business Bureau (BBB), as it's disheartening to believe that unethical practices still persist in 2023. I strongly recommend implementing comprehensive cross-training in workplace practices and effective escalation management"
