"Owner/manager in Quincy is absolutely and incredibly rude.I called to make an order and asked for specifics. (I should have been told NO upon ordering, in the case that something is not available).I ordered the Italian with specifically AMERICAN CHEESE (that’s how I like it, that’s how I make it and if I’m paying &Eating, I want it my way).I was really looking forward to it.Started with the phone call, the person that took my call, cut me off every mili-second. Speaking faster than lightning…I had to finally say”honey, can I just finish the order and you can listen and then you can ask. It’s just a simple Italian with American cheese as the only cheese.Well even though I called ahead, when I got there (they were not busy). It wasn’t done. He said he didn’t start preparing it because he didn’t know if I was coming or not…I’m a new customer so that made no sense to me.I pay and sit and eat and on the first bite I could tell it wasn’t American cheese.So I get up I ask, do you even have American cheese?I was told no. You want a different cheese.I said I would like a refund please.The cashier said she didn’t know how to process a cash refund. …ok…so I wasn’t told to wait or anything beyond she doesn’t know how to… so I wait.So the manager came, and said it’s done with provolone.I said I understand but that’s not what I ordered and wanted. I she called on the phone and was very specific. Had I known, I would not order. He was very harsh and argumentative and said that they don’t have American cheese, that that American cheese is fake cheese and this is an authentic Italian restaurant not American. For American cheese I need to go somewhere fake!!!!Flabbergasted!Well Sir, have you looked at your entire menu, have you looked at the products you use?I know what an authentic Italian is…doesn’t even include hots by the way.I also KNOW how I like my food, to my preference.You were very rude and condescending.A simple refund would have done.An apology, simple sorry we don’t have that cheese from when I first ordered, would have been great.I suggest that in addition to revising your menu/ingredients to Authentic Italian only as you said, …. adjust your customer service, presence (clothes were very dirty to be working back there with food), the way you project, and that you also fix your hostile attitude.Also the glass and floors could use a better cleaning.Wishing you many changes to succeed sir!"
