"UPDATE: I never heard back from the manager or anyone at all. Since I have to work whenever I'm available, I wasn't able to physically drive back there that week. But why wasn't there a note left for the manager about what happened to follow up on this when they got in? This place was really great when it first opened. Speaking from experience as an F&B Hospitality Consultant, I know for a fact that the little issues often ripple out, making bigger problems, which in turn often lead to that restaurant not succeeding. I did really enjoy this in the past.Original post: Why isn't there at least an assistant manager on duty who can take care of problems when they arise? I ordered one thing and it was wrong. Twice ?. The second one I didn't notice until I was all the way back home. I ordered online through the Google Maps app, tapped on Lefty's, and then hit the order online button. I followed the prompts, made sure NOT TO ADD ANY ONIONS, then added a side of curly fries, paid online with a credit card, and went to pick it up. The price was different than what I had on my screen, and I didn't think it was mine because of that. It turned out to be mine, though. I left, got a little bit down the road, and found no fries, only mozzarella sticks (they make me sick). I turned around, got my fries after a minute, and went home. Only to find mass amounts of onions mixed into the cheese and meat. I tried to dig them out and gave up. I don't know about you, but once you've dug your fingers all through something like this, it's a nope for me. I'm not into finger food that's cold because you had to dig your fingers through it in order to make it correctly. Now, I have to spend more of my time and resources to drive up there and hopefully get this fixed? That's if I have time. Let us hope that the employee I spoke with leaves a note for the manager. Idk what happened in the past so many months, but it's not what it was when it opened."
