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Kettle Bagels 1 (queen Street) Breakfast Lunch

Kettle Bagels 1 (queen Street) Breakfast Lunch

1217 Queen St, 06489, SOUTHINGTON, United States

Asian • Bagels • Catering • Breakfast


"I order from both location as all the time, however this morning really disturbed me as we ordered off their app and my husband went to pick it up and they told us we didn’t pay for the rainbow bagel which is absurd how would you get the order if I didn’t pay in advance? I could process it without payment. So they told my husband we only paid for the up charge online which was $2.20 and owed $3.89 in addition. So my husband paid it. I called and said that is ridiculous and we ended up paying $6 for one bagel. They said the manager told them to do that and would call me back. It’s been 2 hrs and no call. My main concern is this is fraud you can’t tell your customers after purchasing with the price you dictated online to pay more when they show up. If the price changed then change it online. Becareful if you order off their app it’s apparently suggested prices and not the real one. Bbb will be aware..fraud is wrongful or criminal deception intended to result in financial or personal gain. Since the place of business gained an addition 3.89 that is exactly what that is…my charge was never changed. Statement still shows the $30 charge. Listed on your app states the “rainbow bagel is $2.20” Bottomline is a person pays online utilizing your app you don’t ask them for more money when they show up. That is your app your error end of story. I have ordered this way every week no issues. I won’t be coming back to this business. We will do our Sunday breakfast somewhere else."