"I recently visited Goin Nuts Cafe based on a recommendation from my husband, who claimed it was the best place he had ever had a steak. Unfortunately, my first and LAST visit left me extremely disappointed! Firstly, the steak I ordered was overcooked and lacked any flavor. Despite requesting a medium-well preparation, it was dry, hard, and completely devoid of juiciness. It was far from the quality I expected, especially considering the price I paid!!! The price was not worth this meal!!! To make matters worse, the side dish mix-up added to the overall dissatisfaction. Instead of the green beans I requested, they served me peas. Upon picking up my order, I was informed that they were out of fries, despite not being informed of this during the initial phone call. I had to settle for a baked potato. The customer service experience was equally disappointing. When I called to place my order, the staff member went down a list of items they didn't have available, which already set a negative tone for my visit. Overall, my experience at Goin Nuts Cafe was far from satisfactory. The steak was overcooked, lacked flavor, and the side dish mix-up, along with the unavailability of fries, added to the disappointment. The customer service could have been handled much better. They gave me a refund but I had to go somewhere else still and get food very inconvenient! I hope that my feedback can serve as an opportunity for the restaurant to address these issues and improve their offerings. It's important for them to ensure consistency in their food quality, fulfill customer orders accurately, and improve their communication with customers."
