"Bigger space doesn 't mean better. Huge disappointment. I hesitated to write this review, because it used to be our favorite place in NYC, back in the days, when the restaurant was smaller and you had to line up outside waiting. Last time we 've been here in the end of December 2019, and then the Covid happened; so we were extremely excited to be back in September 2021. The restaurant got spacious and decorated well, very pleasant to an eye; although there 's still only one bathroom, and everything else just got worse. You have to wait to be seated, you have to waited for the menus, for someone to take an order, for the food to be cooked and delivered to your table LUKEWARM. Back in the old place one lady behind the bar was making 4 to 6 coffees at the time, meanwhile assisting with other drinks and needs; obviously it wasn 't the typical American service, but it was friendly enough, very efficient and professional. During the last visit we were the only people at the bar, had to wait for the coffee, and even the beer to be put in front of us; never got asked if we want anything else. The food took ridiculous 40ish minutes to make, wasn 't even hot when got delivered, presentation was poor, half plated half in plastic cups. The food runner looked completely lost and unsure what he 's delivering. We asked for Demi glace omurice got one with the ketchup; 13 15 the Katsu sandwich had to sad pieces of pork with huge chunk of fat, extremely dry, lacked any flavor; 16 the hot cakes were barely warm, not fluffy at all, dense and saggy at the same time tasted like regular pancake mix that you can get in any supermarket ; 12 extra toppings available for extra the pork sausages were neither good, or bad, just eh. 10 for 5 pcs the siphon coffee was bitter. 6.8 1 or 2 extra for certain beans Overall, if you have a lot of time to waste and pay regular prices for low quality food, this will be a perfect spot. This place used to be starred on my map, now it 's moving to NO list; It was so bad, that I realize I don 't want to give a second chance. I also attached some photos from 2019 that I found on my phone for comparison."
