"First, let me say we 've been to this location 4 times, and to the old location on IDrive countless times since 1993. It’s been our go to for special occasions. This visit was disappointing. I made a reservation and told them in advance it was a birthday. The restaurant offers birthday bentu box for free so asked it we could have credit for it, as we always get sukiyaki. They said no. No problem, I understand. They had a great special on sukiyaki for $30 pp including appetizer and dessert, which is an excellent deal. However, they never acknowledged the b’day. Not at all! My son and family arrived a few minutes before me and were seated. They immediately ordered an appetizer for the 2 year old so. It never came. We ordered rolls, appetizers, sukiyaki, drinks and asked where the appetizer was for the baby. The server had forgotten. 45 minutes and a fussy kid later it arrived. The server was new. He was pleasant but the service was spotty. We 've had sukiyaki many times and knew how to do it ourselves, but he wanted to do it for us. He didn 't know what the fat was for (seasoning the pan), didn 't know when to add the noodles and vegetables and meat to time it properly, and didn 't serve the rice until we asked for it, which was a good 10 minutes after he was throwing cooked meat into the egg. And he must have picked up a vegetable platter to serve 2 people. Normally we have tons of veggies, but this time it was sparse to say the least. No problem. We had appetizers and extra sushi rolls, so we were full. Not once was water refilled, unless we signaled and asked for it. After the server cooked , we were left on our own. We spent $200 for 4 of us, which was expected. However, the experience didn 't match the price, or what we have been used to in the past. We live an hour away, so Rangetsu is a special occasion. Will think twice next time."
