"I've been to Kona Grill in Alpharetta GA, and that experience was much better. The staff in Austin could use training. I made reservations for several days in advance. This was for a business conference. I showed up with a coworker a few minutes before our reservation time, to be seated and order some wine and appetizers, etc. The hostess would not seat us until "at least more of your party shows up". The restaurant was not crowded, and I assured her the rest of our party were minutes behind us, but I was told no. While we sat in the lobby, someone walked in and almost tripped over the mat at the front door that had gotten flipped. The hostess saw it but did nothing. After a person tripped over it, I got up and fixed the mat. Again, the restaurant was not crowded at all and the hostess was not busy doing anything, she just didn't bother to do anything about it. All of this should have been my first clue this dinner would not go well. Our waitress took our drink orders (Two bottles of wine for the table), brought the wine glasses but no wine showed up until I asked again. Later, appetizers were brought and we asked for spoons so people could share, and she never brought them. At this point I found the manager and let him know she was obviously struggling. He brought us spoons and the round of drinks we were still waiting on. I had to track her down every time we needed more drinks rather than her checking in on us. At the end of the meal, she brought me the check before desserts were delivered! I asked her if anyone wanted coffee with dessert, and she said "no one asked me for coffee". I suggested she offer coffee around the table, and I said I would wait to pay the check until we were sure everyone was done. She was friendly and I believe trying, but obviously didn't know some of the basics. The restaurant was not busy at ANY point in the evening. The sushi and other entrees were actually pretty good. A shame since we'll never be back."
