"On 12/30/2021 I scheduled a pickup order for 12/31/2021 at 4:30pm. On the day, I was told my order wasn't ready, that they were a little behind. I wouldn't have minded waiting 15-20 minutes. But I received my order 1hr and 20 min later, which seems a little extreme given that I had scheduled a pickup. In addition, I ordered the All Am. BBQ Feast, but there was no Brisket, it was all ribs, and the ribs weren't even ready because they were very tough. For $103.97, I expected better quality food, and the food I originally ordered. I have already left my comments on the online form (twice) and no one has even tried to contact me. This is ridiculous and I really wanted to rate a 0 but the lowest I can give is 1 star."