"I honestly wish I didn 't have to write a negative review of Pho Royal in Leesburg, but my most recent experience merits putting my complaints out there. We chose to eat here for my mother 's birthday on the evening of February 24, 2022, around 5pm. We arrived and ordered first, and a group behind us happened to get their food before us. That 's ok, we ordered a seafood soup which may have required additional time to prepare so it happens, but this was never explained or confirmed to us to be the case. What was unacceptable was when we asked about it, we were met with indifference by our lady server and claimed the food is coming with a rather angry tone, rather than a more friendly let me go check on it for you . And when we were finally served, the server simply held the hot bowl in front of my mother and waited several seconds for her to take it and put it on the table herself. It is not difficult to put on a friendly, professional face when working in the service industry, especially when interacting with customers face to face. We did not feel welcome at all, and felt disrespected. The food was not to our liking. As I mentioned, we have eaten here countless times but quality has not been the same over time. The broth was bland, and the noodles seemed overcooked. We even had take-out, and the noodles were nearly disintegrating when we added the reheated soup, which still had a very bland taste. Quality should be as consistent as possible especially when it comes to pho, but we did not have that here. We 've enjoyed Pho Royal several times at the different locations throughout northern Virginia, so it pains me to have to give a negative recounting of our latest experience here. Perhaps the right people will see this and take it as a wake up call to make the changes necessary to address our complaints."
