Bagels • Bakery • Fast Food • Breakfast
Lunch • Bagels • Bakeries • Breakfast
Bagels • Bakeries • Breakfast • Sandwiches
"The new system where you don’t order bagels first and then pay is a terribleCustomer experience. I don’t want to torture myself for a less than 7.00 dollar bagel purchase. It causes you to wait longer in line (over 20 minutes) and single customer orders end up behind the obnoxious family of five. Because no one working here has customer prioritization skills…The reason why the customers experience is so terrible is because they pay so low, they only get bottom of the barrel employees. People who have never had a job before and non English speaking individuals. This is a wealthy area in Massachusetts and the people here deserve higher pay. It’s a miracle the general manager hasn’t quit in the three years I’ve been a customer here. Initially I wrote a 5 star review now it’s a 1 star. Please stop acting like changing the standard operating procedures will improve how the store is run. It time for regional GMs and corporate morons to take a pay cut or get laid off; so you can afford more skillful employees on the frontline."
