Sopa Pillas
Jacala Mexican

Jacala Mexican

West Avenue, San Antonio, 78201, United States Of America, Stones Corner Australia

Pub • Soup • Cheese • Mexican


"We visited this restaurant for the first time on Saturday. We got invited by family and our party was over 20+. As far as the food goes it was just okay. The issue that we had was with the waitress. From the moment that we arrived she had a huge attitude. There was not enough tables for us to fit and instead of the staff helping us rearrange the tables to have more seating, my father in law and brother in law did it themselves. The waitress blatantly says to us, well it's only supposed to be a party of 20. So because she was annoyed that our party was more than expected she treated us as if we did not even exist. She never took our drink order, she never even took our order. My father in law had to go find someone who would take our order. Finally, another gentleman came out of now where and he started hustling to get us everything that we needed. The female waitress was visibly so upset and in front of everyone, she started arguing with the other waiter that came to help her. She was so rude and she even started saying out loud that she was just going to walk out on our party and leave. She was so upset and unprofessional to our party and made us feel uncomfortable. Some of our party even got up and left because of the way she was acting towards us. She completely ruined a family gathering that was meant to be a celebration all because she was upset. I understand that our party was a lot but as a waitress you should not take it out on the customers. She spent more time complaining about her situation then trying to hustle to get us what we needed. She was yelling at everyone and never once apologized for her behavior. To the male waiter that came to take our order, thank you for your kind customer service and helped us when we were being ignored.This restaurant has a huge party room so it's not as if they never get large party's. I partially blame the restaurant as well for not properly giving her the help that she needed. But, this still does not excuse the waitress's behavior toward us."