Soup Of The Day Bowl
The Rim Scratch Craft Eats

The Rim Scratch Craft Eats

295 E Renfro St, Burleson, TX 76028, United States

Soup • Meat • Cheese • Fast Food


"Upon arrival I gave the hostess my reservation and she questioned whether I chose the right restaurant or not. I showed her my reservation from Google in which she replied they “One of the fastest technology companies in the world.” we’re slow at getting the reservation which I had done hours ago to them. Solution : Instead of redirecting blame 2 times. Take ownership and say not a problem sir. We will fix it. 30 minutes later we finally get a table. She sits us under the air conditioning unit with fans above us. At this point my wife was freezing, but didn’t want to go outside due to bugs. Solution : Ask the guest if the table is suitable to their needs. During service the waiter came by and filled our glasses with water and right away we placed a drink order for tea and a Hot Pretzel appetizer. 20 more minutes pass and the waiter finally returns to take our order which we both placed adding fried mushrooms requesting they be served when the food comes out. 10 minutes later both appetizers arrive. Solution : Write things down and inform the cook with proper notes to make sure the guests order is correctly presented at the right times. Upon receiving our food the Mac and Cheese side was cold and the cheese wasn’t fully cooked into the meal leaving a horrible taste composition. The hamburger had a jalapeño just thrown on it, the meat was slightly burnt and they did not remove the bacon. My wife’s meal however was fine. I forgot to mention that the waiter still hasn’t returned yet and the meal was brought out by a separate person. Solution : Follow up with the guest and make sure the food was properly prepared to their requests Finally, We finished our meal. I maybe took 2 bites from the burger and one from the Mac. My wife finished her meal. The waiter still hasn’t returned. At this time another lady came by and asked if we needed anything. We said a to go box and the check. During this whole time the waiter is helping other tables. Food was coming out before ours and my wife was still freezing. Finally, After waiting another 5 minutes we got up and went to the hostess to pay for our order. The waiter who was no where to be seen chased us down took our payment. I politely tipped 20% and said nothing. Solution : Plenty of staff workers, proper coverage of employees, and not overly booked. Wait that’s the visibility…. The real fix is customer service. I am saddened by this visit as the chef is a good friend of my Wife, but this visit fell well below par. It will be a long while before we visit again. Goodbye The Rim, James and Mable"

Red Devil Italian Pizzeria

Red Devil Italian Pizzeria

Red Devil Italian Restaurant Pizzeria, 3004 E Bell Rd, Phoenix, AZ 85032, USA, United States

Pizza • Pasta • Salad • Italian


"After about 5 minutes, she returned with our drinks, but we had to wait an additional 15 minutes for the salad. Once we finally received our meals, we were served bone-in chicken wings instead of the boneless ones we ordered, and the pasta was completely different too. We immediately sent back the wings and requested some takeout boxes since we had been at the restaurant for quite a while. By the time we realized the pasta was incorrect, our waitress was nowhere to be found. We had to approach the hostess to inform someone about the mistake. At that point, the manager—who we'll call "Mr. Wallet Chain"—came over to address the issue. He insisted that the pasta we received was what we ordered and attempted to gaslight us until we pulled out the menu, at which point he quickly took the incorrect dish back to have it remade. However, before doing so, he absurdly suggested leaving the incorrect plate and charging us for both that and the remake! We told him to take the incorrect dish and remake it as takeout. Then, we waited another 20-30 minutes for the correct pasta and our boneless wings to arrive. Finally, everything came out as it should, but by then, we were ready to leave, so we opted for takeout and asked for the check. When it came, there were no discounts or adjustments made, which was fine, but take it from me: don’t waste your time or money here. You'd be better off ordering from Domino's!"