"Ordered a pizza and a gondola online at 12:50 PM. Drove to the restaurant and immediately went into the carryout lobby. Wasn 't long to have my turn at the counter and was told it would be a while for the pizza. Ok. It 's only been 10-ish minutes. Waited patiently for 20+ minutes, asked about my pizza and was told again it would be a bit as they were short-handed. Ok. Not unusual in many places, but pushing the limits of acceptability here. A bit before I asked about my order, I noticed what I thought might be my pizza getting put into the warming oven. Counterguy never paid any attention to those two pizzas that were in there in spite of having pulled a couple of other orders out to give to their owners. So back to waiting. At about 1:35 (45 minutes after the order was entered), Counterguy says 'Here 's your pizza '. To which I replied, Um, that 's a 6 , I ordered a 10 AND a gondola. Is this a 10? He said no, grabbed a gondola (at least it was the right one), and then proceeds to finally look into the warming oven, at the very pizza that has been sitting in there for over 30 MINUTES! Turns to hand it to me and I say You 've got to be kidding me! That pizza 's been sitting there for half an hour or more while you left me waiting? ' Counterguy sharply replies 'I 'm trying to do five things here. ' No apology, just an excuse that he was too busy. Granted he was busy, but he never even looked at that pizza or the other one in there in all that time. So while I was waiting and I was basically watching my pizza turn into a brick. Counterguy proceeded to deny responsibility for the poor service when I addressed his snappy response about being busy. Got to my car (finally) with my pizza and gondola. Before leaving the lot, called the manager and was told only that he would talk to Counterguy and discipline him accordingly. No empathy, no apology, just mostly dead silence. Discipline him accordingly sounds to me like he was likely not even going to say a word to him. This ticked me off further and though not proud of it I gave him an earful, too. Got home with my brick with extra cheese and after one bite, tossed the whole dam*ed thing in the garbage. I have never had worse service at Avanti 's."
