"I ordered an iced coffee dulce de leche, and it tasted like watered-down coffee—more like water with just a hint of coffee. The staff member I spoke to wouldn’t acknowledge that it was bad. I suggested she make one for herself to see how it tasted, but she didn’t believe me. Perhaps the machine wasn’t functioning properly. The day before, I had a fantastic experience, which is why I returned the next day, but the quality had taken a serious dive. I ended up with a watery cup of coffee and didn’t receive any refund or exchange."
