"I am quite disappointed with my recent experience at Craft House. When I arrived at 9 PM on December 30, 2023, the bartender turned me away, stating that they were closing despite the restaurant's posted closing time of 10 PM. There were still customers inside who were being served at that time. As a six-month pregnant woman dealing with a medical condition, this was especially distressing for me. I was hoping to at least have a non-alcoholic beverage or some water. This incident has left me with a negative impression of your customer service. The bartender's refusal to accommodate such a simple request is disappointing, and it's making me think twice about returning if the closing time remains unreliable. I suggest you enhance your business by adhering to your advertised hours to attract more customers. Additionally, I reached out via email, but I have yet to receive a response."
