"I'm so frustrated disappointed, I don't even know where to start. ABC has always had incredible food in my own opinion I would end up there at least once a week. The Baja Chicken Enchilada Soup was was sealed it for me I have not shut up aboutthis soup, LOL! Unfortunately I became Disabled after a TBI was forced to stop working, since there isn't an ABC within anhour of my home, I sadly get very few opportunities to enjoy it anymore. Except today. I had been browsing the menu noticedthey stilled offered my treasured soup, so I marked its designated day on my calendar, arranged paid for an Uber (since I'm tounable to drive) to the nearest location to me 45 minutes away and even CALLED the restaurant to double check at 10am, allsgood ???? Except when I get there, pay for my oder, and then have the man tell me they didn't take it out that day, they took 2chicken chili's instead, and to pick another or get a refund. I started to protest, reminding him of my DOUBLE checking bywebsite AND call to the restaurant, and he says that he's the one who usually answers the phone and he didn't recall speaking tome. I had the call pulled up on my phone so I'm not sure what was being insinuated. But I got to spend $40 today ondisappointment. It'll be a very long time before I allow myself to hope to try some nostalgia again, because this experiencewill ALWAYS Unfortunately be at the forefront of my mind. I'm aware this this is not a big deal in the full scheme of things,but it's certainly poor Customer Service in my opinion."
