"I was the second person in line, and the person ahead of me ordered his sandwich toasted. By the time it was my turn about ten minutes later, the oven was still out of order—it must have broken right after the guy before me. I ended up waiting for 15 minutes before I decided to leave. No one bothered to explain what was wrong with the oven; I had to figure it out on my own. They also didn’t address the long wait at all. This was my first visit, and it will definitely be my last!"
