"When I moved to the neighborhood two years ago, the owners were primarily handling the orders, which created a welcoming atmosphere. It was easy to ask for extra spices on my sandwiches. I have a unique taste in coffee, so I won’t criticize them for that. Unfortunately, my visits have become infrequent since I often travel abroad for extended periods. Now, it seems the new staff member in charge of orders has a serious case of resting face—there’s no greeting and not even a hint of effort to make the coffee run enjoyable. I’d much rather spend my money at corporate coffee shops that prioritize customer experience rather than supporting an unapproachable and unfriendly employee."
