"My husband ordered the BBQ platter, which he thought was decent. My mother had the beef brisket sandwich, but it was dry, and when she requested a piece of cornbread, she received a small end piece and was charged $2.50 for it. As for me, I ordered the Flat Rock Salad, described on their website as being filled with fresh berries, grilled pineapple, walnuts, and spring mix greens drizzled with apple vinaigrette. The accompanying picture looked appetizing, but what I received was disappointing: a plate that was 98% romaine lettuce, topped with a small amount of canned pineapple (not grilled), a few slices of strawberries and blueberries, and no walnuts, all for $13.99. I asked our server for some walnuts, which she kindly brought, but I pointed out that the salad had very little beyond the lettuce. Soon after, the manager came out, appearing quite agitated. He insisted that the portions were correct, and when I suggested he alter the salad's description, I expressed how it felt like I was eating mostly lettuce. Instead of addressing my concerns, he simply turned and walked away without any apology or effort to resolve the situation.
Later, as we were discussing our experience with the server, another manager approached us, inquiring if we were still talking about feeling like a "squirrel or rabbit." When my husband reiterated that the salad was mostly lettuce, the manager curtly responded, “PAY YOUR BILL AND LEAVE!” before storming off. It was astonishingly rude.
We've never encountered such poor treatment at a restaurant before. After settling our bill, I noticed that one of the managers was standing by the window, signaling for the server to return, which made us feel sympathetic towards her. It's disheartening to think how he might be treating his staff if he behaves this way toward customers.
If we'd been aware of previous reviews criticizing the managers' attitudes, we would have chosen a different restaurant. I hope word spreads about our experience. I genuinely question how this place can stay in business with such poor customer service. It’s true what they say: what goes around, comes around. Oh, and my Facebook review was blocked!
Service: Dine-in
Meal type: Lunch
Food: 1"
St. Louis Style Ribs
