"Had a horrible experience here last night 03.26.32). I ordered food for my fiancé and me , it was ~830pm, I walk and pick up the order and go home and wait till my fiancé gets home to eat, which was late. At 10:40pm we are starving and ready to eat, weopen the boxes and get met with a salad and a mushroom burger : this is Not what I ordered. It?s 15 till 11pm we haven?teaten and all restaurants have already closed for the night. I call Kellys to let them know we received the wrong order and Jill who took my order and gave me the wrong order) treated this whole situation like I was lying to her. She put me on hold tocheck with another server if they had someone order a salad and mushroom burger, then she kept telling me she doesn?t know whomade that order, and that no one else called to say they received the wrong order. I do not care that you don?t know whose orderI received. I was so over the whole situation. I just wanted my money back and a apology, but no. Jill forced my hand to walkback to Kellys at 11:20PM to drop the wrong order off and void my receipt. Not once did I get an apology for them, and they didnot try to rectify their mistake. Jill was the one that took the order over the phone, and she also checked me out when I pickedup my order. She verbally repeated the order to me several times. Why didn?t she check the order? What kind of customer serviceis it when you don?t apologize or try to fix your Huge mistake? What kind of business is this when you make your customer comeback after 11PM to void the receipt, they didn?t even use my card to void the charge. BTW We had to WALK to Chanellos for pizzaafter 1130PM because they were the only place open and we were starving. I have never been fond of the food here, my veggieburger usually tastes like it is cooked on a meat grill, fries flavorless, but I go because my fiancé liked the flamethrowerburger, but we will no longer be a customer of any Kellys Tavern after this experience. attach"
