"We ordered three sandwich combo meals that came with chips and salsa. My dining companion went to the restroom and returned, suggesting that the restaurant might be facing management issues. She pointed out that there was grime in the corners and around the sinks, and the changing table in the handicap stall was left down and dirty.
The salsa resembled pure crushed tomatoes, with only a small amount of chopped onions mixed in. I ordered a club sandwich, but it arrived cold and soggy, with only two slices of bread instead of three. My half sandwich had no visual appeal, and none of the sandwiches seemed hot or appetizing. My friend’s sandwich was also cold and dry. The third sandwich was simply half an onion roll on a plain plate, accompanied by sides that included a small 6-inch pizza, which was probably the best item we received, albeit just average. I ordered pasta primavera, which turned out to be more like a soupy Alfredo with a small portion of grilled vegetables. My daughter’s penne pasta was served with an Alfredo sauce that had badly curdled.
When I voiced my concerns to management, they charged me $4.99 for a very small half sandwich, rather than the $8 and change for the combo. I requested to speak with the manager and had to wait for the server to fetch him three times. When he finally arrived at our table, it seemed as if they thought I wouldn't leave until he showed up. All he could tell me was that the sauce hadn’t curdled in the kitchen and, despite seeing the curdled sauce himself, he mentioned that he had no way of knowing if the service had been slow or if the food was cold because he was busy expediting orders.
Initially, I asked him if they were busy that night, trying to find some explanation for our terrible dining experience, which I can only describe as the worst I’ve had in over 50 years. To wrap up, I can't help but wonder: Shouldn't managers be aware of what's happening in their restaurant? And if he was expediting food, shouldn’t he have noticed the curdled sauce?"
