Steak Hash
Burlington Beer Works

Burlington Beer Works

103 E Front St, 27215, Burlington, US, 27215-5803, United States

Pubs • Cheese • American • Breakfast


"Burlington beer works has to be one of my favorite place to eat/drink but yesterday afternoon I was disappointed.I was so excited to take my family to eat there for my dads birthday but I regret it completely.When I called to make the reservations the host was super nice and helpful. We got to the restaurant at our reservation time and for the moment we sat down it went downhill.To get our drink order it took a good 15 minutes and to get our drinks took another 15 minutes. The establishment wasn’t busy, it was moderate. We order appetizers that took the normal standard time. I asked the second server if she could please bring us some small plates since we were going to share to the appetizers we had ordered. Those plates never made it to the table. The third server we had didn’t even give us refills of our drinks. We ordered a Moscow mule and guess what we didn’t get it.We went through three server to even get our food. My daughter and I ordered chicken sandwiches and the chicken fillet was burnt. I ate their chicken sandwich before and I’ve never seen their chicken fillet burnt nor oily as yesterday. My daughter didn’t even touch it and she loves their chicken sandwich. The fries were super oily and burnt as well.I hate that I have to write this post because I enjoy going there for brunch. As a server to the public, customer services no matter how stress or busy an establishment is, is always important. You want to make people feel welcome. Yes we are Spanish speaking customers but we know English, we sure know about food, services and how the tip system works, if that even was one of the issue since we did go through 3 servers."