Strawberry Pizza
Cool Hand Luke's Steakhouse

Cool Hand Luke's Steakhouse

2505 Patterson Rd, 95367, Riverbank, US, United States

Cafés • Steak • Casual • Fast Food


"Outrageous....called at 3:00 pm for reservation for seven for 5:30 was advised their reservation program allows you to be seated behind others with reservations and any walk ins already signed in. Sounded reasonable but upon arrival....advised at least an hour wait!! When we repeated we had reservations for seven for 5:30 were told in an extremely snotty tone by hostess with the least they don't make traditional reservations! What?? Restaurant business reservations are traditional: pick a time and advise number of diners!! Hour wait with three children under five years old??? We looked in patio area off bar and there were SIX OPEN TABLES AND TWO OPEN TABLES IN THE BAR!! We took table on patio and sure enough we waited HOUR AND FIFTEEN MINUTES FOR RIBS, CHICKEN, FRIES AND SALADS BECAUSE SHE SAID THE KITCHEN WAS BACKED UP!!! ALL OF THOSE FOODS ITEMS WOULD HAVE BEEN COOKED ALREADY!! Does any restaurant cook ribs to order???? We asked for fries for kids to snack on....ROBOT RESPONSE: KITCHEN BACKED UP. Hour and fifteen minutes for kids fries. FLIES WERE IN ABUNDANCE ALL THROUGHOUT PATIO DINING AREA! Had to cover our food with napkins. Topping was when fly landed in my drink! Of course he didn't drink much he just drowned!! If your kitchen help can't support the number of tables diners you can seat then hire sufficient kitchen help or reduce your number of tables. To top things off they served our food to the diners across the patio from us WHO TOUCHED OUR PLATES AND THEN SAID THIS ISN'T MY ORDER!! . Server retrieved the plates and came across to our table asking if these were our orders?? Yes those are our orders but not after someone else touched the plates!!! Back to the kitchen and twenty minutes later I'm sure we received the same plates!!! This used to be a nice place to eat but now it is over run with snotty, arrogant young servers who don't give a damn, managers who never show the whites of their eyes and owners who obviously are only interested In the bottom line! Never again!"