"I tried to explain to her that there are laws in the U.S. regarding food safety and labeling, and that she could face serious consequences if a customer became ill. Her reply was simply, "I have insurance." That response was incredibly rude. She didn't seem to grasp that if she were sued, she'd be responsible for the costs involved. When I mentioned that I would file a complaint with the Better Business Bureau and the Attorney General, her response was, "How are you going to do that?" It was shocking to see how little she knew about these organizations and the laws that govern food service in this country.
Throughout our conversation, she never once apologized for the situation and refused to refund my money, claiming I had paid more for the accompanying food—$12.95 compared to the entrée price of $9.95. She was arguing about a few dollars when she could be facing significant legal trouble. Her level of rudeness was astonishing. I also informed her that she had lost me as a customer, to which she replied, "We don't need you." Another incredibly rude comment."
