"Stopped in for some takeaway today. Received what seems to be a typical experience for us.We showed up 10 minutes before pickup and the food was, unexpectedly, already bagged and ready to go.The food was fairly well cooked and met or exceeded expectations. The burgers were flavourful and juicy. The chicken was well breaded and fried to an excellent crisp-yet-juicy.That is not to say the food is perfect. The fries are a bit bland, even the spiced ones. The spicy chicken was also quite mild. Since it was takeaway and they preassemble the sandwiches, the bread was rather soggy. We experimented today with a crispy burger which was a burger battered in a falafel-like crust and fried. I probably will not order that particular dish again, but it was an interesting off-beat option.The pick up line was empty with two employees at the counter. One did not engage with us at all. The other alternated between answering phones and then being able to respond to us.There was a small discrepancy in the order (a missing sauce). We initially mentioned to the counterman that we had ordered it and that we did not expect it to be in the bag since we have never had the sauce we ordered actually in the bag. (We have adjusted our expectations to always check our Dougie's takeaway for accuracy.)The employee told us that the sauce should be in there, so we checked our order on a nearby table. The sauce was not there. We told the employee and began repacking the bag. He insisted on checking the contents again himself; he also found the sauce to be missing and did eventually get one for us. We were left to repack the bag again.The order included drinks, which we reminded the employee when he was off the phone again. He told us to go ahead and grab from a nearby merchandiser. We realised on the drive home that he had neglected to charge us, so we paid using this ingenious QR code on the receipt.Although the experience differs visit to visit, it always seems a bit chaotic. Usually our orders are missing items, so do check before driving off. When asking regarding allergen information, we have been regularly misinformed, so be very cautious if you have allergies.With that said, the food is enjoyable and fairly consistent. Dietary restrictions: Glatt kosher"
