"First of all, I really love your restaurant! However, this experience was not great. I ordered an 8 oz filet cooked medium, but it came out medium rare. The broccoli was cold, but the hot potatoes were the best part. My steak was so cold that the butter didn’t even melt. Our server, Connor, asked me how everything was after I had finished my meal (I was playing cards with friends) and mentioned the flavors were on point, but everything was cold. He immediately looked disappointed and offered to bring over a manager to discuss a possible discount. I declined, as I wanted to give them another chance. I reminded him that we keep coming back because I’ve always had good experiences here, and I love your filets and the aroma!"