"You know what I love more than perfect service and perfectly executed meals? I love when an establishment get put through the wringer, makes mistakes, has delays but still provides amazing service and makes every effort to make things right. We ordered online for a Mother's Day meal. Since COVID 19 is in full effect, we decided to pick up curb side. Upon arriving, we noticed lots of cars waiting. It seemed that their kitchen was slammed. But someone came out immediately to take my name and check on my order. It was communicated to me that there was a delay, and I was prepared to wait. When the food finally came the girl was so sweet and apologetic, I appreciated her kind demeanor. It's not her fault we are in the middle of a pandemic on one of the busiest restaurant days. When we got home we realized we were missing a baked potato. I gave them a call, and instead of excuses or an attitude, I was offered an option of either coming back to get it or a discount for future orders. I'm not going to get my panties in a wad over a baked potato, but it was awesome of them to address the mistake and try to offer me something return. It left a very good impression of them in my mind. I know mistakes can happen, I know delays are a part of life. How staff and management handle these hiccups speaks volumes to me. I will definitely be a returning customer here. The food is always great, steaks cooked exactly how I asked, but the great customer service is what seals the deal for me."
