T-Bone Steak Dinner
IHOP

IHOP

2831 Plank Rd, 22401, Fredericksburg, United States

Waffles • American • Breakfast • Vegetarian


"I understand that this IHOP is always busy, essentially that was the same experience we had today. With that being said we had a table of 5. Or waiter took quite a while to get to us. Our drinks subsequently came out. When it was time to place the order in addition to the food that I ordered, I ordered food to go. I was the last one to order food because of this and wanted to make sure that there was no question about the to go order. The first person to order was very specific about his order. When his food arrived there was missing food and undercooked poached eggs. This was brought up before the order was ever placed about the request for the way that the egg should be cooked. During this time, the restaurant had filtered out quite a bit and there were a lot of empty seats. At this point there were more servers than there were tables that were filled. What I'm trying to say is it wasn't busy anymore. The server had a little bit of an attitude about the situation with the poached eggs and advised that it would be a while because they were really busy. Which obviously was not the case. My friend ended up getting the manager involved explaining the situation where they switched out service to somebody else. She was amazing, and even she was a little concerned about the way she noticed our waiter was handling us. Because she kept walking by us we were asking her to help us out because our waiter had disappeared. She ended up becoming our waitress. As we were in the process of trying to get the check I asked the waitress about the to go order. She said she would go check and she came back a short time later a little frazzled. She advised that the order was never placed in their system. She took care of it it was cooked and brought out and we ended up leaving. That waitress I wish I knew her name did an amazing job. The waiter a negative zero. Because of the way the service went I won't be stepping back in there the food was mediocre at best. I haven't been to this IHOP in a very long time and now I remember why we stopped going there."