"UPDATED REVIEW: To 16 Handles' credit, they did respond to my email asking for a credit the same day. I am updating my review to 4 stars. ORIGINAL REVIEW: Do not use the 16 Handles App! I placed an order for a family 4 pack, plus 1 extra yogurt to bedelivered. Including tip, the cost was about $50. I received a bag with 4 empty cups and 1 cup of yogurt. I asked the driverif a bag was missing, and he mentioned that he asked the clerk about the order and was advised that it was accurate. I calledthe store and was advised that I had placed two orders. When I explained that I didn't place 2 orders, I was then advised thatthey are working on my order and I can pick it up. When I asked why I needed to pick it up after I paid for delivery, I wasadvised that Livingston doesn't deliver and I was mistaken. When I asked to please cancel my order, I was advised that I had todo it. I logged back into the app and found that, unlike Seamless, the 16 Handles app does not have a way to reconcile issuesother than writing to a support email. In other words, if 16 Handles makes a mistake, the consumer has to bend over backwardsto get their money back. Bottom line: EVERYONE MAKES MISTAKES. It happens. But what is not acceptable is a corporation makinga consumer jump through hoops for their own mistakes or a staff member blaming a customer for his mistake and then doingnothing to attempt to address it. Best advice: DO NOT USE THE 16 Handles APP. Use Seamless at least there is a chance toget your money back."
