"The restaurant’s décor was quite appealing, and it was nearly full at the time, with just a few tables open. It took about five minutes for someone to greet us and take our drink order. My martini arrived about five minutes later and was well-made for $13. Most of the wine list featured California selections, but I found a nice French Chateau De Pez priced at $100, which was enjoyable despite its young age.
We decided to skip an a la carte salad or appetizer. My wife ordered a 10 oz filet mignon, cooked medium with Béarnaise sauce, while I opted for the very rare tuna, sharing a side of Goose Fat Potatoes. After sending back an incorrect unopened bottle of wine and ordering another martini, our meals arrived approximately 30 minutes later. My tuna was cooked perfectly as I'd requested, but my wife’s steak was charred and well overcooked, with a prominent smell of charcoal, and it came without the Béarnaise sauce.
I spent about eight minutes trying to flag down a staff member. Eventually, a porter came by to take my request. A manager arrived shortly after with the sauce, but there was no apology for the oversight. We decided not to send back the meal, knowing it would take too long given the slow service. Our waiter came by only after we had finished eating, and he offered a brief, unacknowledged apology about the issues with the steak. Unfortunately, no manager followed up on our concerns.
Dessert was mediocre, but they did comp it. Overall, the service felt overwhelmed, and there was a noticeable lack of managerial presence. I left feeling very disappointed, especially considering the total bill with tax and tip was $240. It was a complete disaster with the steak, poor management, and I would say that The Strip House of Naples is not yet ready for prime time."
