Tangerine Dream Shake
Smashburger

Smashburger

2565 Fair Oaks Blvd, Sacramento, CA 95825, United States

Meat • Burgers • Chicken • Hamburger


"Terrible Customer service and UNSAFE to eat. I 'm writing this review with a heavy heart and I will also be placing a complaint with County of Sacramento Environmental Department. On 11/27/21 I placed a phone order because the online portal wasn 't allowing me to do easy sauce on my burger. The person who took my phone order was new. That person was very friendly and helpful. I arrived and the two employees working at that time greeted me and were very friendly. I extremely appreciate people who still care about providing good service. These folks were great. However- I ordered a baja guacamole burger easy sauce on a multi grain bun- and bless their soul when I got home there was no guacamole no jalapeno, it wasn 't what I ordered at all. So I call back and they were willing to remake my order the way I originally ordered. When I arrived to pick up my burger there is a completely different crew operating the restaurant. When I walked in this second time within 45 min it was a completely different experience. First I walked in and the two employees had their backs to me and were either trying to dry something or sanitize something, whatever they were doing they were to busy to acknowledge that I walked in. So after asking for help.... the person who receives the food from the window turned around to say hey . I explained that I was there to pick up the order they got wrong and that person looked me up and down says oh than DOES NOT WASH HANDS walks to the window grabs my burger does not bag it or wrap it than comes and drops the burger in my hand. I almost laughed thinking this person must be messing with me. They were not. Instead, they were treating me like their mistake was my fault. And to add insult to injury the person had an old smelly looking cast on their hand and that was the hand this person used to drop my unpacked burger in my hand. I was disgusted and asked to speak with the manager I saw earlier. Unfortunately the only manager there to help me was the same employee who was still sanitizing and never turned around to even acknowledge me until I asked to speak with a manager. I 'm not going to waste my time complaining to someone who obviously doesn 't care about customer service. So I left and I will never eat at this establishment again. I have frequented this smashburger for a few years and it really bums me out that this experience has ruined the whole place for me. Anyway do yourselves a favor- there is Jack 's urban, Habit, ettores, so many places were you will be way happier with the service and food."