"Unfortunately, things quickly went downhill from there. While the drinks were acceptable, our lone waitress—who was very kind—was overwhelmed, serving us one by one on her own. It took 15 minutes for the entire group to receive their drinks. We ordered pizza as an appetizer, which turned out to be one of the few highlights of our evening. The Greek salad was also decent, but these were the only items that might have earned this place more than a single star. Sadly, they weren't enough to salvage the meal.
For dinner, our group ordered cacio e pepe, pasta all'amatriciana, and chicken karrage. The pasta appeared to have been poorly cooked; it was overcooked in some areas while undercooked in others. The term "al dente" took on a new meaning, as many pieces were barely cooked and stuck together. The cacio e pepe was worse than boxed mac and cheese, and the amatriciana was so bland that even salt and pepper couldn’t save it. The chicken karrage, described as a Japanese bento box-style dish, turned out to be just six sad chicken pieces on a plate, without any sauce. Additionally, it took around 45 minutes for our main courses to arrive.
Overall, this was the worst restaurant experience I've ever had. I was extremely disappointed, especially since ZeroZero had received excellent reviews. It felt like our dining party had been trapped in a terrible restaurant disguised as something else. I believe ZeroZero should be removed from OpenTable immediately! While our waitress was friendly, she couldn’t make up for the terrible food. Save yourself the trouble—don't go here!"
