"TL;DR Save yourself the money, frustration, and calories, and go literally anywhere else for a decent bagel. This place is absolute trash!From the poor customer service to the stale cookies and bagels, I would rate this a 0 stars if I could.I ordered two bagels and they made both bagels wrong. How do you make a toasted blueberry bagel wrong you might ask? They scooped half of it out of the inside and slathered what was left in butter. WHY?! It was so simple, just toast the bagel and put it in the bag.Such a simple order, such poor execution. And unfortunately for me, I took it to go eat back at my house before I left for work.When I called to let them know of their mistake they offered to remake the bagels, which would be nice if I lived closer. I live 15-20 minutes away and going back would have made me late for my first appointment.I asked for a refund for the two mistake bagels since I was already home, but they refused and said it’s against their policy to offer refunds.Everyone makes mistakes, but maybe their policy should be not to make mistakes, so this doesn’t happen to customers in the future?If that sounds silly, it’s because their policy is silly. If you can’t offer a reasonable solution to fix your mistakes and make it right for your customers, you don’t deserve to be managing a business or serving customers in general."
