Full • Healthy • Japanese • Bar-lounge
"I stayed from June 19th to June 22nd at the Hotel Valencia Santana Row. Location is great and the rooms are perfectly fitting for a few days stay. Unfortunately, I have to give a overall one star rating because of the service not been wroth the term service. It’s somewhere between horrible and pathetic. When leaving my room and checking out I left a pair of slacks and two blouses in the closet. I called the front desk just a few hours after checking out and told them about my incident and asked them to secure my clothes. I was told they would do so and get back to me but they never did. I called several more times over the next couple weeks and every time I was told by the front desk staff that check and get back to me. Once again never happend. That kind of behaviour is absolutely unacceptable for Hotel in that price category. I was on a business trip and the hotel was heavily recommended by our business partner. After that experience I will let them know that they maybe should recommend other hotels in the future. Since it’s hard to find an actual front desk phone number or email to directly contact hotel management I would accept that at least somebody now gets back to me."
