Texas Cobb
The Union Kitchen

The Union Kitchen

9955 Barker Rd Ste 104TX 774335305, Cypress, United States

Full • Wine • American • Ice Cream


"Following being seated, we received no service whatsoever until one of our party flagged down a woman passing by and asked her for a water. Before I could inquire as to who on their wait staff was responsible for our our table, this woman took off. She then returned with “one” glass of water rather than bringing water for gor the whole table. Strike one! I then inquired as to who was waiting our table and this same woman snapped back “I'm working on that.” No apology for abysmal service, just a curt reply. Note that, at the most, approximately 25% of the tables were occupied and this is on a Friday night at 6:30 PM. Add to that, two of the waiters were just standing by the kitchen chatting each other up the whole time we had been sitting there. Strike two! Anyhow, we finally get one of the waiters who had been chatting with his co-worker as our waiter. His name was Jerry and, aside from not coming over to the table when we first arrived, he was really good from that point forward. He gave some excellent drink suggestions and was very congenial, as well as attentive with checking in on us. The food was very good. The only disappointment was the bread pudding which was extremely dense rather than being the traditional fluffy consistency. Fortunately, the sauce and ice cream were quite good and helped to choke down the less than stellar pudding. My only other beef are the chairs in this restaurant. In my youth, had my mother used one of these chairs to sit me on when I had misbehaved, recidivism would have been reduced to zero. These things are brutal! Strike three! In summary, I can't see myself rushing back in the near future. Although the food was good, it's the pairing of good service, with a good meal, in a comfortable environment which makes dining out enjoyable. Union Kitchen was unable to cover all the bases."

The Rim Scratch Craft Eats

The Rim Scratch Craft Eats

295 E Renfro St, Burleson, TX 76028, United States

Soup • Meat • Cheese • Fast Food


"Upon arrival I gave the hostess my reservation and she questioned whether I chose the right restaurant or not. I showed her my reservation from Google in which she replied they “One of the fastest technology companies in the world.” we’re slow at getting the reservation which I had done hours ago to them. Solution : Instead of redirecting blame 2 times. Take ownership and say not a problem sir. We will fix it. 30 minutes later we finally get a table. She sits us under the air conditioning unit with fans above us. At this point my wife was freezing, but didn’t want to go outside due to bugs. Solution : Ask the guest if the table is suitable to their needs. During service the waiter came by and filled our glasses with water and right away we placed a drink order for tea and a Hot Pretzel appetizer. 20 more minutes pass and the waiter finally returns to take our order which we both placed adding fried mushrooms requesting they be served when the food comes out. 10 minutes later both appetizers arrive. Solution : Write things down and inform the cook with proper notes to make sure the guests order is correctly presented at the right times. Upon receiving our food the Mac and Cheese side was cold and the cheese wasn’t fully cooked into the meal leaving a horrible taste composition. The hamburger had a jalapeño just thrown on it, the meat was slightly burnt and they did not remove the bacon. My wife’s meal however was fine. I forgot to mention that the waiter still hasn’t returned yet and the meal was brought out by a separate person. Solution : Follow up with the guest and make sure the food was properly prepared to their requests Finally, We finished our meal. I maybe took 2 bites from the burger and one from the Mac. My wife finished her meal. The waiter still hasn’t returned. At this time another lady came by and asked if we needed anything. We said a to go box and the check. During this whole time the waiter is helping other tables. Food was coming out before ours and my wife was still freezing. Finally, After waiting another 5 minutes we got up and went to the hostess to pay for our order. The waiter who was no where to be seen chased us down took our payment. I politely tipped 20% and said nothing. Solution : Plenty of staff workers, proper coverage of employees, and not overly booked. Wait that’s the visibility…. The real fix is customer service. I am saddened by this visit as the chef is a good friend of my Wife, but this visit fell well below par. It will be a long while before we visit again. Goodbye The Rim, James and Mable"