"I usually try to make it here twice a month on Sundays. I've been coming here for over 4 years and there is one waitress that I get and she's great. She knows my order, it always comes out right, I never go needing a refill on my drink, and she makes the experience absolutely amazing. I came in a couple weeks ago and received possibly the worst service I've ever had there. Food came out wrong, waitress didn't deliver the food and didn't come to check on the food for 10 minutes. I didn't ask for them to remake it, and they didn't offer, but I did paid for my food and even tipped the waitress about another $10. I also commented that I'd make sure my waitress was there the next time I decided to come back before I committed to eating there. Forgive me for wanting the food I ordered to be the way I ordered it, and have a decent experience. Heaven forbid, you know, customer service. I guess the manager behind the bar did not like the fact that I ordered my food one way it came out wrong and I didn't eat it and said that I'll just come back and make sure my waitress is here before I eat here again because today I had a very interesting experience which just blows my mind. When I entered I saw that my waitress is there so I say hi, then waited for a seat. After I set down I waited for her to come by with my drink, but she never did, instead another guy (who is also good at his job) comes up and says I'm your waiter now. I asked if my usually was just too busy and he said no I'm your waiter now you won't be getting her anymore. I said excuse me. He said I can explain it, but I'm going to be your waiter now. I told him nothing against him, but no, I'll just leave. So, because I had a horrible experience, paid for my food, and said I'll come back and make sure my waitress is here, you want to ruin my experience even more. How does that make sense from a customer service standpoint. This from an establishment that added a 20% gratuity to your order, regardless of your party size, during CoViD-19, and hasn't removed it. I know my review is not gonna do much, but I hope other people see it and start to question how we view our experience, especially when you keep upping the prices of food, you keep a 20% gratuity you added on during Covid, and we're clearly out of Covid now, and this is how you treat customers who come consistently to support your establishment. I don't know if the older, short gray hair gentleman is the owner of the restaurant or not, but if he is that says a lot about about why he didn't like the fact that I didn't like my food. If he's not, I would love to have a nice conversation with the owner, because this is not how you run a restaurant and provide customer service. Diner be warned."
