Texas Queso
Red River Bbq And Grill

Red River Bbq And Grill

1711 S Mason Rd, Katy, United States Of America, 77450

Grill • American • Barbecue • North American


"My husband just placed an order online and the meal cost us over $50 which is fine because normally their food is really good and it's worth the price however today when my husband came home with our order we were missing items and when I called to let them know they gave me the worst customer service one after the other. A woman there who says she's a supervisor by the name of Kaylee with the k did the bare minimum to solve my issue. She had a sarcastic attitude the whole time and clearly doesn't know good customer service regardless if she says she has been in the company for 5 years. I've been in the food industry for over 10 and I know good customer service as a manager. Because of her poor attitude as well as her employees poor attitude I give them a one star and I will never be going there again they did the bare minimum by telling me I could come back to get the hush puppies that get this Kaylee is technically responsible for me not having in the first place because she is the one who says packed my meal! The Irony! I could have easily been a really big Karen and said that I'm returning the food and I want all of my money back! So the least she could have done is been more apologetic and actually meant it as well as maybe offered me possibly a free dessert. Idk. . Lol anything to show that they actually care about their customers would have been nice especially because the last three times that I've ordered food from them they have forgotten something. I told her that too and she could care less."