"I typically don't write reviews unless I have something positive to share, but my experience today was exceptionally disappointing. The manager, Jenny, was quite rude. We waited a long time for our food despite the parking lot not being busy, and we had parked right at the front. When my steak finally arrived, it was very cold. The waitress was apologetic and said they would remake it for us. Given the long wait, she offered to remove the cold steak from our bill. When she brought the new plate, she apologized again. However, when we received our bill, I saw I was charged for the second plate. The manager explained that she removed the charge for the cold steak but had to charge me for the second one since I had eaten it. She insisted that only she had the authority to adjust the bill, not the waitress. I explained that I hadn’t eaten it because I wasn’t hungry anymore, to which she responded, “I’ll take it off, but leave it on the table!” She raised her voice and rolled her eyes at me, which I found completely unacceptable from a manager. I've never experienced anything like it before. I left the steak on the table and decided I would never return."
