"I want to start by expressing our gratitude for the service we received. Unfortunately, my enthusiasm about our last visit led my dining companions to expect more, and they were quite disappointed when our food arrived cold, making it difficult for anyone to enjoy their meal. I felt a bit embarrassed during my previous visit, and this time, the overall experience didn’t seem fair considering the cost. I understand that there can be unforeseen circumstances, and I hope to see improvements if given another chance in the future."
