The Arlington
Fountainhead

Fountainhead

1970 W Montrose Ave, 60640, Chicago, United States

Pubs • Steak • American • Pub Kitchen


"I'm really only giving Fountainhead three stars due to a decent experience downstairs. Upstairs probably deserves a one or two star rating. We came to Fountainhead on a whim as it was on of the first nice days in a while. We were quoted a 1 hour wait for the rooftop, which was expected, given the fact that it was dinner time and a beautiful night. We decided to get an appetizer and a drink downstairs during the wait. We were seated at the bar and both bartenders were fantastic! They were attentive to our needs and were friendly. We went with the cheese curds, which was probably the best thing I ate that night. Lucky for us, the one hour wait ended up being more like 35 minutes. This is where the night took a turn for the worse. The other reviews were spot on that the service on the rooftop was HORRIBLE. Literally some of the worst I have seen. It took almost 20 min to order and get our first drink (I ordered a vodka/soda and my husband a beer). The waitress didn't even take our food order after she dropped our drinks off. Another 20 minutes later, we managed to place our order. I got the fried chicken and my husband ordered the shrimp roll. The food took another 30 or 40 minutes before we finally received it. You could tell it was ready a while before it was dropped at the table because it was already cold when we got it. The chicken was average at best and the Mac and cheese was flavorless. It took us another 30 minutes to flag our waitress for a second drink and our check. She eventually dropped both off but then never came by to cash us out. I think after 20 minutes of waiting, we finally gave up and walked to the bar to pay our tab. She did finally stop by to ask us how we were doing, but never once apologized for the wait. If we come back here, I really hope it's not the same experience."