"The fish sandwich itself is quite sizable, especially with the fries and coleslaw included. I really enjoyed the slaw; it might be the best I've had from a chain restaurant. It's not overly creamy, has the perfect tang, and is flavorful without being too overpowering. The portion is generous. The fries are decent, though they would have likely been crispier if I had eaten them at the restaurant, so I’ll give them a pass on that.
The fish is cod, which I appreciated. The soft white bread complemented the sandwich nicely without being soggy. There’s a good amount of cheese, but it lacks flavor. I added some salt and Old Bay spices from home to the fish and fries, which really enhanced the taste.
Overall, it’s a solid sandwich spot with reasonable prices for a quick bite and a quintessential Pittsburgh experience, although it does have its drawbacks. I would suggest improving the user interface of the Primanti's app. Currently, you can’t combine past rewards (for instance, if you have a $5 reward for downloading the app and $10 in points, you can’t combine them for $15 off the total—you're only allowed to apply one or the other).
In my previous review, I mentioned that Primanti's is a classic Pittsburgh establishment. I was surprised that I hadn’t visited until now, despite being in the city for some time. I ordered a simple meal: a personal-sized pepperoni and banana pepper pizza, cheese fries, and unsweetened iced tea. The service was slow during my visit.
The pizza was fairly standard—good size, slightly crispy, but also a bit doughy. The cheese was okay, and the sauce was a tad sweet. The crust was nice. In terms of price to portion, it was average and had a reasonable amount of toppings. However, nothing about it stood out, so I’d rate it 3 out of 5 stars.
The cheese fries were disappointing. Most were soggy, and they lacked flavor; some salt or pepper could have made a big difference. The cheese sauce didn’t add anything worthwhile—it tasted like cheese whiz.
Lastly, I noticed the iced tea is priced at $3! I get that prices are rising due to inflation, but that cost seems excessive for the portion size. Overall, while I think Primanti's might offer good sandwiches (which I haven’t tried yet), this experience was quite underwhelming and makes me question whether it truly deserves to be labeled a Pittsburgh staple. 3 out of 5 stars."
